Your Order

I forgot to use my 10% discount code on my first order!

Unfortunately, we can’t refund you the 10% discount after you have made your order. You can still add the unused discount to your next order!

I haven’t received an order confirmation email.

Check your spam folder. If you still can’t find the confirmation email, we can resend the order confirmation. Please contact us at info@jordanbeads.com and make sure to include your name and email address.

Can I change or cancel my order once I’ve placed it?

Unfortunately we’re unable to change or cancel an order once it has been placed. Once we receive an order, the fulfillment process immediately begins. Orders are typically shipped the same day or the next business day after placement. If you wish to change or cancel your order, please contact us info@jordanbeads.com.

Can I track my order?

Yes, we will send you a tracking number when your order has shipped so you can track your order and receive real-time updates from the mail courier.

I’ve received a faulty/ wrong item, what should I do?

If you’ve received a damaged or faulty item please contact us directly at info@jordanbeads.com, by sending a clear photo of the item and your order number. We will then send you a return label, which will allow you to return your order to us at our expense. We will replace the item (if in stock) or give you a full refund.

What should I do if I am missing an item from my order?

Please contact us directly at info@jordanbeads.com and make sure to include your order number and details of the missing product. We will make sure you receive your missing item as soon as possible.