Purchasing & Shipping

Do I need to set up an account to place an order?

To place an order you don’t need to set up an account first. However, creating an account does have benefits:

– Your details will be remembered and entered immediately with your next order;
– You can find an overview of your order history
– We keep you informed of our new collections, exclusive offers and more.

What if an item is out of stock?

Our inventory is typically restocked at least once per month, and many items return to stock within thirty (30) days. If an item is one that we source regularly and restocking is possible, you may join the waitlist to receive a notification as soon as the item becomes available again.

Please note that many of our products are handmade or artisan-crafted. As a result, we cannot guarantee that an identical piece will be available once it has sold out. However, we may receive similar items that closely resemble the original piece.

Customers who join the waitlist will receive priority notification when the item, or a comparable replacement, is restocked and available for purchase.

What payment methods does doing-goods.com accept?

You can pay for your order with cash, ShopPay, Visa, Mastercard, American Express, Diner's Club, Discover, Klarna, and Affirm. Bank and wire transfer is also accepted.

NOTE: Paypal is not accepted.

My payment failed. How can I verify my order?

Occasionally, payment issues may occur during checkout. If you receive an error message and are unsure whether your payment was successfully processed, we recommend checking your bank or credit card account to determine whether the transaction has been completed or is listed as pending.

If the payment has been successfully processed, you can generally assume that your order has also been received and is being prepared for fulfillment. You will receive an order confirmation and can expect your order to be shipped according to our normal processing times.

If you do not see a completed or pending transaction, or if you would like additional confirmation, please contact us at info@jordanbeads.com. We will be happy to review your order and payment status in our system and confirm whether your purchase was successfully completed.

Will you ship to me internationally?

Yes, we offer worldwide shipping, with a few exceptions. Please see our Shipping & Delivery page for more details.

What are the shipping costs?

Shipping costs vary according to where you’re located. Please see our Shipping & Delivery page for more details.

If I place an order from outside the United States, will I be charged extra fees?

If you live outside the United States and want to order products from Jordan Beads, import duties, local taxes and fees may apply. Please see our Shipping & Delivery page for more details.

How quickly are orders shipped?

We aim to ship within 1 to 2 business days if the item is in stock. For orders placed on weekends or during public holidays, orders will begin processing on the next business day*. Should there be an issue with your order, we will contact you at the email provided at checkout.

*Peak sales time may affect this timeframe.